Your privacy is our absolute priority at mrlucky99. This document clearly explains how we collect, use, store, and protect your personal data. We are committed to being fully transparent about our data protection practices so you can play with complete confidence.
Our commitment to your data security is not just a promise — it is a daily practice.
All data transmitted between your device and mrlucky99's servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
Mrlucky99 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
Your data is stored on servers protected by multi-layer firewalls, strict access controls, and 24/7 threat monitoring systems to prevent any unauthorised access.
You have the right to access, correct, or request deletion of your personal data at any time. The process is straightforward and can be done directly through your account settings or by contacting our support team.
Your data is used solely for explicitly stated purposes — identity verification, transaction processing, and service improvement. No use beyond this scope is permitted.
In the event of any security incident involving your data, mrlucky99 is committed to notifying you within 72 hours and taking immediate remedial action.
This Privacy Policy describes the data collection, use, storage, and disclosure practices of mrlucky99 when you use our platform. By using the mrlucky99 website, mobile app, or any of our services, you agree to the practices described in this document. Please read it carefully as it protects your rights as our valued user.
Mrlucky99 collects various types of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC number | KYC Verification |
| Contact Data | Email, phone number | Account communications |
| Financial Data | Bank account number, transaction history | Payment processing |
| Technical Data | IP address, device type, web browser | Security & analytics |
| Usage Data | Gaming history, wagering patterns | Service improvement |
We also collect information you voluntarily provide when contacting our customer support team, responding to surveys, or participating in promotional campaigns. All data collection is carried out transparently and only for legitimate purposes.
mrlucky99 never directly collects your credit card information or banking passwords. All payments are processed through certified, secure payment gateways.
Every piece of information we collect has a clear and limited purpose. mrlucky99 uses your personal data solely for the following purposes:
We do not use your data for automated decisions that negatively affect you without human review. Every action involving your account is reviewed by our team.
Mrlucky99 takes data sharing responsibilities very seriously. We only share your information under strictly limited circumstances and solely for legitimate purposes:
All third parties working with mrlucky99 are required to sign data processing agreements that comply with international security standards. They are not permitted to use your data for any purpose other than what has been specified in the relevant agreement.
mrlucky99 does not share your data with marketing companies, third-party advertisers, or data brokers under any circumstances. Your data is not a product we sell.
Mrlucky99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some sections of the mrlucky99 platform.
Mrlucky99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are our data retention guidelines:
Once the designated retention period has elapsed, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.
As a valued mrlucky99 member, you have full rights over your personal data. You may exercise these rights at any time by contacting our support team:
Request a copy of all personal data we hold about you.
Update or correct any inaccurate or outdated data.
Request deletion of your data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, portable format.
Request restriction of your data processing under certain circumstances.
To submit any request related to your data rights, please contact our support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days.
Mrlucky99 is a wagering platform restricted to individuals aged 18 and above only. We do not intentionally collect, process, or store any personal data from children or minors.
If we find that a person under the age of 18 has registered an account or provided data to us, the account will be closed immediately and all related data will be deleted as soon as possible.
Parents and guardians who become aware that a child under their care has registered at mrlucky99 are requested to contact us immediately at [email protected] so that immediate action can be taken.
The mrlucky99 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mrlucky99 platform and does not cover external websites.
Mrlucky99 is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of any other website you visit separately before providing them with any personal information.
Mrlucky99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. Every update will include a clear revision date at the top of this document.
For material amendments — that is, changes that significantly affect how we handle your data — we will notify you via in-platform notifications and your registered email at least 14 days before the changes take effect.
Continued use of the mrlucky99 platform after any amendments to the Privacy Policy take effect constitutes your acceptance of the updated policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Our privacy team is committed to responding to all enquiries within 2 business days and data rights requests within 14 business days of receipt.
Mrlucky99 takes every privacy-related complaint seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
We use bank-grade encryption to protect all your data at mrlucky99.
Mrlucky99 protects your privacy with the latest security technology. Register now and join over 500,000 Malaysian members who play safely and confidently every day.
For users aged 18 and above only. Play responsibly.